Refund Policy
Last updated: June 2026
This policy applies to XCTL license purchases through the official store.
Eligibility
Refund requests within 7 days of purchase may be considered if the license has not been activated or substantially used.
Process
Submit a refund request via your account order page or official support channel with order number and reason.
Exceptions
Promotional or discounted purchases, renewed licenses, and licenses with significant usage may not be eligible for refund.
Final decisions are at XCTL's discretion within applicable law.